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Frequently Asked Questions
Everything you need to know about Aseelo bags.
Aseelo is a premium Indian women's bag brand crafting handcrafted, artisan-inspired handbags, laptop bags, tote bags, and satchels. Every piece blends traditional craftsmanship with contemporary design — made for the modern Indian woman.
All Aseelo bags are proudly handcrafted in India by skilled artisans using premium canvas, genuine leather accents, and sustainable materials. Each bag carries the soul of traditional Indian craft.
Yes, Aseelo is exclusively designed for women — from everyday carry bags to statement pieces for work, travel, and special occasions.
Aseelo offers a curated range including:
- Statement Laptop Bags
- Triple Tote Bags
- Spacious Laptop Bags
- Satchel Bags
- Classic Tote Bags
- Shoulder & Crossbody Bags
We use premium quality canvas fabric with genuine leather handles and trims, reinforced stitching, and brass-tone hardware — all carefully selected for durability and luxury feel.
Our bags are water-resistant. The canvas fabric and treated surfaces protect your belongings from light rain and spills. We recommend avoiding prolonged exposure to heavy rain.
Yes! Our Laptop Bag range comes with a padded, dedicated laptop sleeve that comfortably fits laptops up to 15.6 inches.
Absolutely. Despite the premium quality, Aseelo bags are designed to be lightweight and comfortable for all-day carry without straining your shoulders.
We accept:
- Credit & Debit Cards (Visa, Mastercard, RuPay)
- UPI — GPay, PhonePe, Paytm
- Net Banking
- EMI on select cards
- Cash on Delivery (select pincodes)
Yes. Our website uses SSL encryption and secure payment gateways. Your financial data is never stored on our servers.
Orders can be modified or cancelled within 12 hours of placing them. After that, the order is processed for dispatch. Please contact us immediately via WhatsApp or email.
Standard delivery takes 5–7 business days across India. Express delivery (2–3 business days) is available at checkout for select cities.
Yes! We offer free shipping on all orders above ₹999 across India. Orders below ₹999 have a nominal delivery charge.
Once your order is dispatched, you will receive an SMS and email with your tracking number and courier partner link to track your delivery in real time.
Currently we ship within India only. International shipping is coming soon — follow us on Instagram to stay updated!
We offer a 7-day easy return policy from the date of delivery. The bag must be unused, unwashed, and in its original packaging with all tags intact.
Yes! Exchanges are accepted within 7 days of delivery, subject to stock availability. Reach out to our support team to initiate an exchange.
We sincerely apologise for that. Please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange an immediate replacement or full refund at no extra cost.
Refunds are processed within 5–7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.
For canvas bags, gently wipe with a slightly damp cloth. Avoid soaking or machine washing. For leather handles and trims, use a leather conditioner occasionally to maintain shine and softness.
Store your bag in a cool, dry place away from direct sunlight. Stuff it lightly with tissue paper to retain its shape. Use the dust bag provided if included.
Aseelo bags use high-quality colour-fixed fabrics. With proper care, the colours retain their vibrancy for years. Avoid prolonged exposure to harsh sunlight or moisture.
Absolutely! Aseelo bags make a perfect luxury gift for birthdays, anniversaries, Diwali, weddings, and more. We also offer gift wrapping at checkout.
Yes! We have special pricing and packaging for corporate gifting and bulk orders. Contact us via WhatsApp or email for a custom quote.
Still have questions?
Our team is happy to help you anytime.
